Cancel and Refund Policy

Effective Date: [Insert Date]

At [Your Company Name], we want you to be completely satisfied with your purchase. If you need to cancel or return an item, please review our policy below.

1. Order Cancellation

1. Cancellation Before Shipment: If you wish to cancel an order before it has been shipped, please contact us as soon as possible via [contact method/email/phone]. If the order has not been processed or shipped, we will cancel it and issue a full refund.
2. Cancellation After Shipment: Once an order has been shipped, it can no longer be canceled. However, you may return the item once received, following the return and refund guidelines below.

2. Refund Policy

1. Eligibility for Refund: To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when it was received. Please note that some products may be non-refundable, such as [list any non-refundable items, e.g., customized items, intimate products, etc.].
2. Refund Process: If you are eligible for a refund, we will process your refund within [insert time frame, e.g., 7–14 business days] after receiving the returned item. The refund will be credited back to the original payment method.
3. Shipping Costs: Shipping fees are non-refundable, and customers are responsible for the return shipping costs unless the item was defective or an error was made on our part.

3. Return Policy

1. Return Period: You have [insert number of days, e.g., 30 days] from the date of delivery to return items for a refund or exchange.
2. How to Return: Please contact our customer service team at [email/phone number] to initiate a return. We will provide you with the return instructions and a return authorization number, if applicable.
3. Condition of Returned Items: All returns must be in new, unused, and resalable condition with all original packaging intact.

4. Defective or Damaged Items

1. If you receive a damaged or defective item, please contact us immediately at [email/phone number]. We will arrange for a replacement or full refund at no additional cost to you.

5. Exchanges

1. If you need to exchange an item for a different size, color, or style, please follow our return process and place a new order for the desired item.

6. Sale and Discounted Items

1. Items purchased on sale or with a discount may have different terms for cancellations, returns, or refunds. Please check the specific terms provided at the time of purchase.

7. How to Contact Us

If you have any questions regarding our Cancel and Refund Policy or need assistance with a return, exchange, or cancellation, please reach out to our customer service team:

[Your Company Name]

[Company Address]

[Email Address]

[Phone Number]